SHIPPING & RETURNS

SHIPPING POLICY

We’re committed to getting your Gloucester Winery wines to you as quickly and safely as possible. To keep things simple, we offer a flat-rate shipping fee of just $10 for all deliveries, no matter how many bottles you order.

Here are a few key details about our shipping process:

Flat Rate Shipping: We charge a flat $10 for delivery on all orders, so you can stock up without worrying about fluctuating fees.
Processing Time: Orders typically ship within 2-3 business days. You’ll receive a tracking number as soon as your order is on its way.
Delivery Time: Delivery times vary based on your location, but most orders should arrive within 5-7 business days after processing. Please note that during peak periods (like holidays), it may take a little longer.
Local Delivery: For those in the McLaren Vale and surrounding areas, we aim to provide the fastest delivery times possible and may be able to offer local delivery options. Reach out to us directly for more details.

If you have any questions about shipping, or if you need assistance with an order, feel free to contact us—we’re always happy to help!

Cheers, and thanks for supporting Gloucester Wines!

RETURN AND REFUND POLICY

At Gloucester Winery, we take great pride in the quality of our wines, and we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve outlined our return and refund policy below to ensure a smooth and fair process.

1. Damaged or Defective Products
If you receive a bottle that is damaged or defective, please contact us within 7 days of receiving your order. We will be happy to replace the damaged product or issue a full refund. To help us resolve the issue quickly, please provide a photo of the damaged item(s) and the packaging.

2. Incorrect Orders
If we’ve made an error with your order (such as sending the wrong wine), please reach out to us within 7 days of receiving your shipment. We will arrange for the correct items to be sent to you at no additional cost and will provide instructions for returning the incorrect items.

3. Change of Mind
Due to the nature of our products, we are unable to accept returns or offer refunds for change of mind purchases. We encourage you to carefully review your order before confirming your purchase. If you’re unsure about a wine selection, feel free to contact us for recommendations—we’re always happy to help!

4. Refund Process
If a refund is issued, it will be processed back to the original method of payment. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.

5. Shipping Costs
If the return is due to a damaged, defective, or incorrect product, we will cover any shipping costs associated with the return.

6. Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to get in touch. We’re here to ensure your experience with Gloucester Winery is enjoyable from start to finish.